Smart NPS & CSAT Surveys at the Right Moment
Collect sentiment where users already are — the carrier app — after resolution, after improvements, or after activation. Cut cost per response and survey fatigue.
Outbound SMS and IVR surveys are expensive, noisy, and easy to ignore. In-app prompts timed to meaningful context — issue fixed, network improvement detected, eSIM flow completed — produce higher signal-to-noise ratios and lower cost per valid response.
Contextual intelligence
OctoCX can align survey moments with observed events: a ticket closed with remote diagnostics success, a week of improved QoS after a parameter change, or completion of a device health fix. That reduces “random Monday survey” fatigue and increases interpretability of scores.
Closed-loop CX
When CSAT and NPS tie back to device and network telemetry, leadership sees why scores moved — not only that they moved.
Value
More accurate sentiment data at lower cost, enabling closed-loop CX management instead of vanity metrics.
Pair surveys with live device and network context. Book a walkthrough.